Privacy Policy

1. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "dewa69," "we," "us," or "our" — the online betting and gaming platform operated under dewa69.cam and all associated sub-domains and applications.
• "User," "you," or "your" — any individual who accesses, registers, or interacts with dewa69's Platform.
• "Personal Data" — any information that identifies or could be used to identify a natural person, directly or in combination with other data (e.g., name, email address, device identifier, IP address, Indonesian national ID / KTP number).
• "Processing" — any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, or deletion.
• "Platform" — dewa69's website, mobile site, progressive web app, and any digital interface through which Services are accessed.
• "Services" — all betting and gaming activities offered by dewa69, including sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting), and related features.
• "KYC" — Know Your Customer identity verification procedures required for regulatory compliance.
• "Data Controller" — dewa69, as the entity that determines the purposes and means of Processing Personal Data.

2. Scope and Application

This Privacy Policy applies to all Personal Data collected by dewa69 through the Platform, our customer support channels (live chat, email, WhatsApp), and any promotional activities. It applies to all Users globally, with particular reference to users based in Indonesia, which represents our primary market.

This policy does not apply to third-party websites, payment processors, or game providers linked to or integrated within our Platform. Those parties maintain their own independent privacy policies, and dewa69 is not responsible for their data practices. We recommend reviewing the privacy policies of any third-party services you interact with.

By using dewa69's Platform, you confirm that you have read, understood, and consent to the collection and use of your data as described in this Privacy Policy. If you do not agree, you must cease using our Services immediately.

3. Data We Collect

dewa69 collects the following categories of Personal Data, depending on your interactions with the Platform:

3.1 Identity and Registration Data

• Full legal name
• Date of birth (required to verify you are 21 years or older)
• Gender (optional)
• Nationality and country of residence
• Indonesian national identity card number (KTP) or passport number — collected during KYC verification
• Profile photograph (if submitted for KYC facial verification)

3.2 Contact Data

• Email address
• Mobile phone number (Indonesian mobile numbers preferred)
• Residential address (required for address verification)
• Communication preferences

3.3 Financial and Transaction Data

• Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and other Indonesian banks)
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Deposit and withdrawal transaction history, including amounts, timestamps, and payment method used
• Currency (Indonesian Rupiah / IDR)
• Source of funds documentation (requested for large transactions pursuant to anti-money-laundering requirements)

3.4 Gaming and Betting Activity Data

• Game sessions, bet placements, wager amounts, and outcomes
• Sports betting history across all leagues (BRI Liga 1, EPL, La Liga, Champions League, etc.)
• Bonus activation and wagering progress
• VIP tier and loyalty points
• Self-imposed limits and responsible gaming settings

3.5 Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, browser type, and version
• Unique device identifiers
• Log files (login timestamps, page views, session duration, error logs)
• Referring URL and exit URL

3.6 Communications Data

• Customer support chat transcripts (live chat, email, WhatsApp)
• Feedback, survey responses, and complaint records
• Promotional communications engagement (email open rates, click-through data)

4. How We Collect Data

dewa69 collects Personal Data through the following means:

• Direct Collection: Information you provide during account registration, KYC verification, deposit/withdrawal requests, or when contacting customer support.
• Automated Collection: Technical data collected automatically when you access or interact with the Platform, including via cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; fraud screening data from risk management partners; payment confirmation data from Indonesian banks and e-wallet providers.
• Public Sources: In limited circumstances, publicly available information (such as court records or sanctions lists) may be accessed as part of anti-money-laundering screening.

5. How We Use Your Data

dewa69 processes your Personal Data for the following specific purposes:

6. Legal Basis for Processing

dewa69 processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contract with you (account management, payments, gaming Services, KYC verification).
• Legal Obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and gaming license obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our Services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional data collection, where you have provided explicit, freely given, and withdrawable consent.

7. Data Sharing and Disclosure

dewa69 does not sell or rent your Personal Data. We share data only in the limited circumstances described below, and only with parties who are contractually obligated to maintain appropriate data security standards:

• Payment Processors and Banks: BCA, BRI, BNI, Mandiri, CIMB Niaga, and e-wallet providers (OVO, DANA, GoPay) receive necessary financial data to process transactions.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, and other certified game studios receive your username and session data to deliver games, but do not receive your full identity or financial data.
• KYC and Fraud Prevention Vendors: Approved third-party identity verification and risk-screening services receive identity documents and biometric data strictly for verification and fraud prevention purposes.
• Regulatory and Law Enforcement Authorities: We disclo se Personal Data to competent authorities when required by applicable law, court order, or regulatory mandate. This includes cooperation with Indonesian financial intelligence authorities (PPATK) for AML compliance.
• Professional Advisors: Legal counsel, auditors, and compliance consultants may access limited Personal Data under strict confidentiality obligations when providing professional services to dewa69.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer that materially affects your rights.

8. Data Retention

dewa69 retains your Personal Data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as general guidelines:

After the applicable retention period expires, Personal Data is securely deleted or anonymized so that it can no longer be associated with any individual. Where data must be retained for legal or regulatory reasons beyond these periods, access is restricted to authorized compliance personnel only.

9. Data Security

dewa69 employs a layered security architecture to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption in Transit: All data transmitted between your browser/app and our servers is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at Rest: Sensitive stored data, including financial records and identity documents, is encrypted using AES-256 at the database level.
• Access Controls: Strict role-based access controls ensure that only authorized personnel with a specific operational need can access Personal Data. All internal access is logged and audited.
• Two-Factor Authentication (2FA): Available for User accounts and mandatory for all internal administrative access to production systems.
• Penetration Testing: Regular third-party security audits and penetration tests are conducted to identify and remediate vulnerabilities.
• Firewall and Intrusion Detection: Web application firewalls (WAF), DDoS protection, and real-time intrusion detection systems monitor all network traffic.
• Staff Training: All dewa69 employees with access to Personal Data undergo mandatory data protection training upon onboarding and annually thereafter.

Despite these measures, no online platform can guarantee absolute security against all threats. If you suspect that your account has been compromised, contact our customer support team immediately via live chat or email at [email protected].

10. Your Rights

As a User of dewa69's Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact our Data Protection team using the details in Section 15.

• Right of Access: You may request a copy of all Personal Data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request that inaccurate or incomplete Personal Data be corrected or updated. For account details, many fields can be updated directly in your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that financial transaction records and KYC data must be retained for the periods specified in Section 8 regardless of deletion requests.
• Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances (e.g., while a dispute is under review).
• Right to Data Portability: You may request a structured, machine-readable export of the Personal Data you have provided to us.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw your consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing based on our legitimate interests, including for direct marketing purposes.

We will respond to all valid data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and you will be informed of the extension.

11. Cookies and Tracking Technologies

dewa69 uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. The following cookie categories are used:

• Strictly Necessary Cookies: Essential for the Platform to function — managing your login session, maintaining your account state, and enabling secure payment flows. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language, timezone display in WIB, preferred sports leagues, odds format) to personalize your experience across sessions.
• Analytics Cookies: Collect anonymized data about how Users interact with the Platform (pages visited, session duration, feature usage) to help us improve our Services. dewa69 uses privacy-focused analytics tools and does not share this data with advertising networks.
• Security Cookies: Support fraud detection and authentication security measures, such as detecting unusual login patterns or bot activity.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality, particularly session management and personalization features. dewa69 does not use third-party advertising cookies or behavioral tracking cookies for retargeting.

12. Minors

dewa69's Services are strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. All account registrations require confirmation of age, and KYC verification procedures are designed to detect and reject underage applications.

If we become aware that Personal Data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our Platform, please contact us at [email protected] immediately.

13. International Data Transfers

dewa69 is an internationally operated platform. To deliver our Services, Personal Data may be processed in data centers located outside Indonesia. When transferring data internationally, dewa69 implements appropriate safeguards to ensure that your Personal Data receives a level of protection consistent with this Privacy Policy, including:

• Contractual data protection clauses with all data processors and sub-processors
• Transfers only to jurisdictions with adequate data protection frameworks recognized internationally
• Encryption of data during all cross-border transfers
• Regular assessment of transfer mechanisms to ensure ongoing adequacy

Indonesian users' financial transaction data involving BCA, BRI, BNI, Mandiri, and other domestic banks is processed within Indonesian banking infrastructure. Only technical and operational data may be processed on international infrastructure.

14. Changes to This Privacy Policy

dewa69 reserves the right to update or revise this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly. For material changes that significantly affect your rights or the way we process your data, we will notify registered Users via email or an in-platform notification at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must stop using our Services and may request account closure in accordance with Section 10.

15. Contact & Data Requests

For all privacy-related inquiries, data rights requests, or concerns about how dewa69 handles your Personal Data, please contact our Data Protection team using the information below:

• General Privacy Inquiries: [email protected]
• Data Rights Requests & DPO: [email protected]
• Live Chat: Available 24/7 through your account dashboard — Indonesian and English support
• Response Time: Privacy inquiries are acknowledged within 48 hours; formal data rights requests are resolved within 30 calendar days.

When submitting a data rights request, please include your registered email address and a description of your request. We may ask you to verify your identity before processing the request to ensure your data is protected from unauthorized access.